Frequently Asked Questions
Everything you need to know about shopping with KershKicks.
Are all your sneakers and apparel authentic?
Yes, authenticity is our guarantee. Every item sold on KershKicks undergoes a rigorous multi-point inspection process by our expert authentication team to ensure it is 100% genuine before it reaches your door.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but usually take between 7-14 business days.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all security tags and packaging intact. Please note that certain limited-release items may be subject to different terms as specified on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay for eligible customers.
Can I sell my sneakers to KershKicks?
Absolutely. We are always looking to expand our inventory. You can visit our 'Sell to Us' page to submit your items for a quote or bring them into one of our physical store locations for an on-the-spot evaluation.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.